Named by the State Post Bureau, criticized Yunda Yuantong Shentong Express for missing products.txt

The State Post Bureau named the criticism that Yunda Yuantong Shentong Express was missing shortly 2011-05-0502:08:13 Source: Every day Economic News 4764 folks participated inside the mobile telephone to watch the news and forwarded it to Weibo (13) Customer complaints were announced. Amongst them, the 3 companies named Yunda, Yuantong and Shentong were criticized in particular for the issue of missing express products.

The circular pointed out that the loss of express mail accounted for 37.8%, 28.1%, and 24.9% in the effective complaints of these three organizations, respectively, reflecting the decline in the service high-quality with the above-mentioned enterprises, which really should be provided sufficient consideration.

In this regard, the reporter of 'Daily Financial News' interviewed the relevant persons in charge of Yunda and Yuantong yesterday (Might 4).

70% of the complications are concentrated within the transfer hyperlink

Xu Yong, the chief consultant of your Express Consulting Network, told reporters that the lack of express shipments is actually a somewhat prominent trouble in the express delivery providers in the past year or two, particularly the franchised express delivery providers. It seems to become a superficial phenomenon. In fact, it really is an extensive operation in the express sector. Low-cost competitors along with other extensive troubles are intertwined with deep-seated outbreaks. Fundamentally speaking, express companies have to have to accelerate the transformation of improvement approaches, specially from franchise to self-operated and agency transformation.

Xu Yong told reporters that the loss of express mail mostly happens at outlets and delivery routes, and you will find two hidden dangers of internal theft and external theft. Within the transfer center (transit) as well as the station (finish), the proportion of internal theft is fairly huge, and most of them are external theft through the delivery.

The deep-seated explanation for internal theft is the fact that the present courier businesses have substantial management, inadequate supervision, and different employee qualities. The external theft is primarily due to the fact that the domestic express delivery personnel use largely easy electric bicycles, and it is actually difficult to take preventive measures. . Xu Yong analysis.

Yuan Qinghui, director of Yunda Customer service Center, explained towards the reporter of 'Daily Economic News' that Yunda has rectified express shipment delays in recent years, as well as the current on-time price can generally reach 95%. Will rise and be somewhat prominent.

Yuan Qinghui analyzed the reporter in the certain operational amount of the enterprise. Within the 3 links of dispatching staff, transferring and dispatching, 70% from the issues came from the transfer.

At present, Yunda has created the biggest investment in monitoring within the history of ten million yuan to install monitoring equipment in 70 transit stations across the nation, and strives to achieve no blind spots in the transit location, which also reflects our dilemma (quick loss of express mail) Interest and determination. Yuan Qinghui stated.

Yuan Qinghui told reporters that so as to prevent the loss of express products, the transfer station commonly adopts the way of scanning and weighing the pieces. Within the future, the courier will also be equipped with hand-held terminals within the hand, requiring that inside the receipt and delivery, the customer’s Scanning the shipment, so that the shipment details is going to be directly transmitted for the headquarters by way of the terminal GPS, you'll be able to successfully prevent 80% on the shipment resulting from internal theft.

However, Yuan Qinghui admits that while weighing is one of the approaches, in the existing scenario, it can be still difficult to do away with the problem of shortage of express mail.

Within this regard, Xu Yong told reporters that the time expense of weighing this link-even if only several seconds, the loss in time efficiency will improve the price of express mail by a minimum of 20%. In some peak express seasons, specifically when frequent warehouse bursts happen, a lot of express delivery corporations will skip scanning and weighing due to the stress of volume and cost. This also reflects from one aspect that the express delivery business can't rely on price increases to make sure the quality of service, and can only depend on its own cost compression.

As for no matter whether 70% in the key issues are concentrated within the transfer hyperlink, Xu Yong believes that it will depend on the precise situations of distinct organizations.

Ought to prevent excessive low-end competition

In accordance with the notice data of your State Post Bureau, the State Post Bureau along with the provincial (regional, municipal) postal administrations received a total of 8691 consumer complaints through the 12305 postal market consumer complaint phone and the State Post Bureau web-site, and correctly appealed inside the processed complaints (to ascertain corporate responsibility 4333 cases, involving 4131 situations involving express delivery organization, accounting for 95.3% from the effective complaints.

In reality, furthermore for the express delivery enterprise, in March, the productive complaints from shoppers concerning the loss of mail and lack of internal things also improved by 177.8% year-on-year.

So, how need to express and postal services avert the loss of express mail? Xu Yong mentioned that initially of all, it is actually essential to check the recruitment of workers, and secondly to establish a blacklist method to strictly protect against internal theft from these two points of view. In the identical time, enterprises strengthen technical supervision, such as the classification management of monitoring gear, automobiles, and valuables. Present legal education and training to workers. The government ought to also improve penalties, enhance supervision and exposure.

Xu Yong told reporters that the existing embarrassment of legal supervision is the fact that internal theft is occupation of occupation. If less than 20,000 yuan is involved, the public safety organ commonly refuses to file a case, which can be also certainly one of the important factors for the continuous loss of express mail.

Xu Yong also pointed out to reporters that investment within the express delivery sector needs to be encouraged. The current service capabilities of express delivery are far from meeting marketplace demand. By encouraging investment even though generating the competition full, it might also promote market restructuring and stay clear of excessive low-end competitors.

The relevant individual in charge of Yuantong said in an interview with reporters yesterday that the organization will consist of the complaint rate in the major express delivery enterprises of the State Post Bureau into the unique activities of Yuantong express service quality improvement year. At ntfs partition recovery , strengthen standardized operation management and monitoring. Implement special coaching and education for branch firms whose service good quality will not meet the requirements.

Moreover, the reporter located that no matter the postal or express delivery organization, the main challenge continues to be concentrated in delays, with a year-on-year improve of 171.4% and 284.2% respectively. In March, the prime 3 complaint prices of important express delivery corporations have been property delivery, Huitong Express, and CCES. Yunda, Yuantong and Shentong ranked seventh, eighth and fourth respectively.

how to recover ntfs file system shows that all consumer complaints have already been properly handled by means of mediation, saving 834,000 yuan of financial losses for customers, and the satisfaction rate of customers for handling complaints is 94.7%.